Northeast Wisconsin Technical College
10-104-161 059808 Professional Sales: Customer Needs Assessment
Outline of Instruction

Course Information
Description10-104-161 PROFESSIONAL SALES: CUSTOMER NEEDS ASSESSMENT ...assess customer needs with effective listening techniques and asking the right questions.
Total Credits1
Prior Learning Assessments
None
Course Competencies
  1. Qualify customers utilizing specific qualifying questions.
  2. Determine needs utilizing general information gathering questions.
  3. Utilize specific probing questions.
  4. Utilize summary confirmation questions.