Northeast Wisconsin Technical College
10-104-161 059808 Professional Sales: Customer Needs Assessment
Outline of Instruction
|10-104-161 PROFESSIONAL SALES: CUSTOMER NEEDS ASSESSMENT ...assess customer needs with effective listening techniques and asking the right questions.|
Prior Learning Assessments
Qualify customers utilizing specific qualifying questions.
Determine needs utilizing general information gathering questions.
Utilize specific probing questions.
Utilize summary confirmation questions.