Northeast Wisconsin Technical College
10-104-191 020655 Customer Service
Outline of Instruction

Course Information
Description10-104-191 CUSTOMER SERVICE ...examine customer service culture, develop communication and listening skills, explore diversity in the workplace, develop skills for handling challenging customers, and explore the impact of technology on customer service and engagement.
Total Credits3
Prior Learning Assessments
None
Course Competencies
  1. Examine how culture contributes to successful organizations.
  2. Use positive verbal communication tools and techniques for serving customers.
  3. Use positive nonverbal communication tools and techniques for serving customers.
  4. Use effective listening skills.
  5. Evaluate how culture contributes to successful service organizations.
  6. Value individual differences in customer service operations.
  7. Utilize appropriate behavior styles to service customers.
  8. Develop strategies for handling challenging customers.
  9. Demonstrate how culture contributes to successful organizations.
  10. Examine the use of technology in customer service.