Northeast Wisconsin Technical College
10-106-172 020844 Customer Contact Skills
Outline of Instruction

Course Information
Description10-106-172 CUSTOMER CONTACT SKILLS...a hands-on approach to dealing with customers on the phone and in-person. Students will develop effective and efficient telephone etiquette, messaging, and voicemail skills.
Total Credits1
Prior Learning Assessments
None
Course Competencies
  1. Answer and place calls effectively
  2. Screen, hold, and transfer calls.
  3. Create effective written and voice messages.
  4. Communicate effectively on the telephone.
  5. Provide professional customer service.
  6. Utilize Phone-Related Technology
  7. Demonstrate professional telephone etiquette.