Northeast Wisconsin Technical College
10-106-172 020844 Customer Contact Skills
Outline of Instruction
|10-106-172 CUSTOMER CONTACT SKILLS...a hands-on approach to dealing with customers on the phone and in-person. Students will develop effective and efficient telephone etiquette, messaging, and voicemail skills.|
Prior Learning Assessments
Answer and place calls effectively
Screen, hold, and transfer calls.
Create effective written and voice messages.
Communicate effectively on the telephone.
Provide professional customer service.
Utilize Phone-Related Technology
Demonstrate professional telephone etiquette.