Northeast Wisconsin Technical College
10-109-114 021199 Hotel Management
Outline of Instruction

Course Information
Description10-109-114 HOTEL MANAGEMENT ...lodging classification, ownership/affiliation, hotel/front office organization, equipment, reservations, registration, guest services, guest accounting, credit monitoring, check-out/settlement, night audit, management functions, room statistics, yield management, staffing.
Total Credits3
Prior Learning Assessments
  1. Credit by Exam
Course Competencies
  1. Classify hotels using industry classification systems.
  2. Explain how the front office organization supports the overall organization of a lodging operation.
  3. Describe the scope of front office operations.
  4. Demonstrate how to maintain guest reservation records.
  5. Demonstrate guest registration procedures.
  6. Demonstrate guest service functions of front office employees.
  7. Maintain accurate guest account balances.
  8. Demonstrate guest check-out procedures.
  9. Balance a night audit practice set.
  10. Evaluate front office operations.
  11. Establish room rates based on yield-management strategies.
  12. Conduct a front office training program.