Northeast Wisconsin Technical College
10-109-114 021199 Hotel Management
Outline of Instruction

Course Information
Description10-109-114 HOTEL MANAGEMENT ...lodging classification, ownership/affiliation, hotel/front office organization, equipment, reservations, registration, guest services, guest accounting, credit monitoring, check-out/settlement, night audit, management functions, room statistics, yield management, staffing.
Total Credits3
Prior Learning Assessments
  1. Credit by Exam
Course Competencies
  1. EXPLAIN HOW THE TRAVEL/TOURISM INDUSTRY CAN BE CATEGORIZED and CLASSIFY HOTELS ACCORDING TO SIZE/SERVICE LEVEL
  2. EXPLAIN HOW HOTELS ARE ORGANIZED and HOW FUNCTIONAL HOTEL AREAS ARE CLASSIFIED
  3. SUMMARIZE FRONT OFFICE OPERATIONS DURING THE FOUR STAGES OF THE GUEST CYCLE
  4. DESCRIBE THE RESERVATIONS PROCESS INCLUDING TOOLS USED, POLICIES/PROCEDURES and TYPES OF GUESTS
  5. LIST and DESCRIBE THE SEVEN STEPS in THE REGISTRATION PROCESS
  6. DESCRIBE FRONT OFFICE PROCEDURES for COMMUNICATING WITH GUESTS and OTHER HOTEL DEPARTMENTS
  7. EXPLAIN THE ISSUES and PROCEDURES for PROVIDING SECURITY IN HOTEL OPERATIONS
  8. SUMMARIZE FRONT OFFICE ACCOUNTING FUNDAMENTALS and PROCEDURES for PROCESSING HOTEL ACCOUNTING TRANSACTIONS
  9. IDENTIFY FUNCTIONS and PROCEDURES RELATED TO THE CHECK OUT and SETTLEMENT PROCESS
  10. DESCRIBE THE ROLE of HOUSEKEEPING in COMMUNICATING ROOM STATUS and MAINTAINING PROPERTY EXCELLENCE
  11. IDENTIFY the FUNCTIONS and STEPS IN THE FRONT OFFICE AUDIT.
  12. DESCRIBE THE MANAGEMENT PROCESS in TERMS OF THE FUNCTIONS MANAGER PERFORM TO ACHIEVE ORGANIZATIONAL GOALS
  13. EXPLAIN THE CONCEPT OF REVENUE MANAGEMENT, FORECASTING, CAPACITY MANAGEMENT and DISCOUNT ALLOCATION
  14. SUMMARIZE THE RECRUITING, HIRING and TRAINING PROCESS